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Cancellations and Returns

Correct Parts Supplied and Cancellations

If the parts that have been purchased are correct as per your order, we will refund the cost of the product minus a handling charge, which can be up to 15% of your order total. Carriage charges will also be deducted from your order. Please note that the buyer is responsible for all carriage charges when returning the product. Refunds can only be given if products are returned in their original packaging and in ‘as new' condition.

Once a special non-stock order has been processed (usually 24 hours) the cancellation of non-stock parts cannot be accepted.

Orders which are cancelled before they are dispatched may be subject to a cancellation fee of up to 10% of the product cost.

Incomplete/Damaged or Faulty Deliveries

If goods are delivered incomplete, have been damaged in transit or are faulty St Albans Car Clinic (SCC) owner of focusrspart reserves the right to replace the product. Any damages or shortages must be reported to SCC within 24 Hours of receipt.

All products are checked before dispatch (including all vehicle lamps). Any products that arrive to the customer damaged or broken must be returned in full (including all broken pieces) otherwise no credit or replacement will be given.(for orders outside the UK will will not cover any postage costs) If the goods have been damaged in transit and are faulty we reserve the right to replace the product.

If the purchase is incomplete damaged or faulty, and a refund is required, then a handling charge of up to 15% will be deducted from the order value. Please note that the customer is responsible for the return carriage charges.

If an order sent to the buyer is found to be faulty or damaged, a replacement will not be sent out until the faulty item's are returned in full. If a product is required urgently, we may suggest the purchase of another unit until the faulty item's are received. The item will then be credited.

Incorrect/Faulty parts supplied

If we have wrongly supplied parts we will at first try to supply the correct parts to you. If the correct products are not available we will reimburse the full purchase price if within 14 days. SCC is not responsible for any labour charges incurred during the fitment, or removal of suspected incorrect ordered or supplied parts.

Product Exchanges / Returns and Wheel Warranty

If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (The handling charge is to offset the costs incurred by us in processing credit cards and packaging and shipping your order as requested).

We can only accecpt returns for products which are undamaged and the packaging is in a re-saleable condition. The following Goods may not be returned to us for credit:
(a) Goods which have been specially ordered at your request;
(b) Electrical parts;
(c) Glass parts;
(d) Hazardous parts where the seals are not intact;
(e) Hazardous/explosive parts (and any parts included in the Dangerous Goods Act) that are not in their original packaging;
(f) Goods that have already been used or fitted;
(g) Goods with damaged original packaging and/or which are not in a resalable condition;
(h) Goods which were purchased as part of a promotion or marketing campaign;
(h) any other Goods identified to you by us or our Agent.

Please note we are unable to accecpt returns on wheels which have been damaged, kerbed or washed with acid-based cleaning products. We reserve to right to PH test wheels and inspect wheels for damage prior to any refund or warranty replacement.

Wheel Warranty: Please be careful not to kerb your alloy wheels or damage them in any way as this will void the manufactures warranty.

If you wish to return any item then please follow these basic steps:

Contact us via e-mail or telephone for clearance. The member of staff will give you their name for authorisation.

Send the goods with a accompanied letter explaining the reason for return, and a copy of the receipt to the following address: Returns Dept, SCC Returns, St Albans Car Clinic, Unit 5 & 6/The Gryphon Ind Pk, St Albans AL3 6XZ

We never delay refunds - They are normally actioned the same day, but may take upto 3 working days for the bank to process.

Return Items Lost In Transit

We cannot be held responsible for packages lost in transit: as you are responsible for returning the item/items to us. We recommend sending the package by Recorded/Special Delivery.

Guarantee

All items for sale on this website are covered by a manufacturer's warranted or our own guarantee. Every item unless stated is covered for at least 6 months unlimited mileage (from the date of invoice) – some items are longer. Guarantees and warranties cover manufacturing defects and not misuse or abuse.

Warrantees

Goods returned under warranty must be accompanied by a valid proof of purchase and will be dealt with as a matter of priority with the manufacturer, for quality control purposes and to establish whether the cause is a genuine manufacturing fault.

SCC is not responsible for any carriage charges or labour charges incurred during the fitment, or removal of suspected faulty, incorrectly ordered or supplied parts. All warranty claims are classed as return to base warranty.

Painted alloy wheels have a 6-month warranty, unless otherwise stated. This is only valid if they have been cleaned regularly, have not been kerbed and have no stone chips etc that have broken the lacquer.

We suggest commercial wheel cleaners are not used on Alloy or Chrome wheels. Wheel manufacturers are so adamant about the potential damage from wheel cleaners that the use of these will void the manufacturers warranty. Never pressure wash alloy wheels as this can badly affect the paint and will also void the warranty. We would recommend washing alloy wheels at least twice a week with normal car wash solution.

Chrome wheels have no warranty owing to UK adverse weather conditions and suggest during the winter chrome wheels should be removed to avoid deterioration.

Alloy wheels, especially polished or non-metallic plated wheels require special cleaning.

We suggest the use of commercial wheel cleaners is avoided, as wheel manufacturers are so adamant about the potential damage from wheel cleaners that the use of these will void the manufacturers warranty. Never pressure wash alloy wheels as this can badly affect the paint and will also void the warranty. We would recommend washing alloy wheels at least twice a week with normal car wash solution.

Complaints & Queries

SCC always takes its relationships with customers seriously. We always try to offer a first-class level of service. If you are not happy with any aspect of our service or if you have any queries or comments then please let us know.

We aim to reply to emails within one working day of receipt whether they're general enquiries or complaints.

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Part Fitting Services

To enquire about having any of our products listed on this website fitted or intalled to your vehicle. Please call our workshop in St Albans, Hertfordshire, UK on: 01727 867 747. In addition to part fitting we also carry out Servicing, MOTS, Diagnostics & Repairs.

Photo of our workshop from outside

Click here to learn more about our Workshop Services

Contact SCC

01727 867 747 8.00am - 6.00pm Monday-Friday
8.30am - 2.00pm Saturday

orders@focusrsparts.co.uk